Check out Appreciate this update, even though it’s over a year old. Technically, the grounding strap needs to be connected to you since you are the source of the electric charge but this would be the next best thing. Both had costs associated. Since I've never used it before, Id like to get some strategy advice from those with experience with the product. Generally speaking I don’t think they’re two months behind right now for CORE units. I just followed the PDF for tightening the Kickr Core – was really annoyed about that “knocking” sound it had. Seems it’s time to claim my money back! Tried to return back to Wahoo and at first they wanted to ship me a replacement unit, but when they realised I’d purchased it from a seller on eBay, they didn’t want to have anything to do with it, hiding behind their terms and conditions of return (no original proof of purchase, no support) I will be able to get a refund on my money, but my time is gone (time waiting for the trainer to ship, time setting it up, time troubleshooting when it suddenly quit working, time combing the internet to figure out what was happening when the wahoo website offered no clue as to the defect, time packing it back up, time returning it to the store, time buying a different trainer from a competitor, lost time without a trainer). After reading the reviews here I was debating between the Kickr 2018 and the Elite Suito. I am almost certain they don’t have FMEA process in place, and most likely a very poor ECN process in place, if there is any. On the third kickr it was factory tested as within spec for vibration but it still exhibited this issue. 3 months later I also have the familiar issue of no power/ no speed etc. Thank you for the information. Therefore, I can only send it back to the company I bought it from, otherwise, I will have to pay shipment and import tax. Is it simply a function of the firmware or something else? The border problem Garmin is facing is because their low volume part has issues with how the bonding between the parts has gone. Kind of frustrating when they initially promised 3-5 business days and never sent any emails about any delays so no communication from them. *Side note, if anyone wants a working i-magic complete with Windows 1995 PC to run it on which has been kept off-line as a dedicated Tacx PC since 2002 then you’re welcome to come and pick it up . So while they don’t need to reinvent the wheel they can’t use the same mass produced part, they need something different. I would like to support DCR and enjoy ad-free DC Rainmaker ($20 per year). My 3 year old Kickr Snap is having issues transmitting speed/power for some reason so I am debating the Kickr 18….Now I’m not so sure, might be safer on the road with cars than jump in for another trainer which really are very expensive if they are so unreliable. Many readers stumble into my website in search of information on the latest and greatest sports tech products. , Yeah, was meant as a joke, sorry. The product cures when confined in the absence of air between close-fitting metal surfaces and prevents loosening and leakage due … I’m still concerned with the impact of ESD on the device, but am more confident now in resiliency and a power cycle/ reconnect process reestablishing connection. Both died in the ESD manner that has been so often described. I guess it’s still early days for the smart trainer. >>Kinetic is struggling a bit with software integration To make matters worse, we’ve even had issues with the replacement units they have sent. My guess is that it affects nearly 100% of units sold. I just hope they remember us folks when a static charge *surprisingly* kills a unit from this batch 2-3 years from now…. CFIA-Approved. So, after the so called fix. It usually happens after 10/15 min of warmup (and I’m probably pushing around 230 watts but I get the same noise if it’s lower or higher). Currently I have a KICKR 2017 and use it in a cement floor basement which means very low chance of having a static discharge. In some ways the issue is the reverse of ‘selling more’ as it goes mainstream, but that previously these trainers were so niche that the volume wasn’t there to fund the quality control that was desired. But this is new and maybe related to the new power brick. I know no trainer is perfect, and for the record I’m also lining up the next manufacturer should unit #5 go south. This trainer is great – when it works. The customer service has been great but as someone else pointed out, I’ve been out a trainer now for a cumulative 4 weeks and counting during prime indoor training season. I think The Girl put some miles on it, and I know GPLama actually used it as his trainer for the week he was here. I cannot possibly recommend this product to anyone, and am slowly getting the feeling that I’m out $900. As well as a bit of clarity on exactly how many people (or percentage) of the units this impacted. Nobody else there except us: link to youtube.com, I guess it was much more noticeable in the section when someone else was talking off screen with just him in the shot. Boeing: link to en.wikipedia.org If there is not a tight fit, then the only resistance to this twisting force is the friction of the washer behind the bolt. Wahoo is a shame. Maybe the companies could release new units earlier in the year to reveal issues before the heavy winter use period. Will keep you all updated on how this story ends! They’ll find posts and comments like this and assume (whether rightly or wrongly) that all units are bad. » Wahoo KICKR CORE Trainer In-Depth Review, » Elite Fuoripista 14,000EUR Indoor Smart Bike: First Ride and Specs, » Zwift Tidbits from Eurobike: New course specifics, real-life course preview, and other bits, » First Look: Kinetic R1 Direct Drive Trainer, » Kinomap Rolls out Coached Workout Functionality, Revamped User Interface, Apple TV App, consolidated trainer stock & alerting tool, DC Rainmaker Cave Video Tour – January 2019, click here to Subscribe without commenting. Given that ESD protection under the Electromagnetic Compatibility (EMC) Directive is required to display a CE mark to sell in Europe, and the manufacturer has to be able to demonstrate compliance, and given that that the manufacturer appears to be claiming that it’s units haven’t had such protection since day one, then that would appear to indicate that they either knew of the problem and dishonestly put a CE mark on their product, or didn’t know about the problem which would indicate a failure to test for ESD, which would also make the CE mark possibly fraudulent as the manufacturer would have signed a declaration of conformity without testing for conformity? I am just not buying their statement that these issues are affecting a low number of customers. Just got a Core this week. Whereas if you’re in a concrete or other hard surface with little static electricity build-up, it’s less likely to happen to you. Evolution des crimes et délits enregistrés en France entre 2012 et 2019, statistiques détaillées au niveau national, départemental et jusqu'au service de police ou gendarmerie Associations : Subventions par mot dans les noms des associations I have been inconvenienced, yes, and there’s no doubt the failure rate is higher than they are saying – but they are addressing it and are not being silent. I just posted about connection issues in the Kickr Core review. I’ll chalk it up as a series of bad luck for now…. It’s because they have lots of them/they’re still dealing with it. They shipped me another replacement, this time with photos of power supplies and message to only use the new model. I’ve sorted it all by world geography, in an attempt to make it easy to figure out where I’ve been. Having said that my view of software from that part of the world in general is not high as a result of TomTom sat Nav as well…. @codyish those are the symptoms of a worn belt. If you’re new around these parts, here’s the long version of my story. Since the Wahoo KICKR 2018 and KICKR CORE were announced back at Eurobike 2018 (in July), it hasn’t entirely been smooth sailing for either product. Has anyone else been having issues with the rubber caps one the KICKR Core? Be the first to Write a Review for this item! My warranty goes until March 2019.. oh wel.. It’s understandable that Tacx don’t want to ship a dodgy product, but frustrating when they say “watch this space for updates” but then never actually give updates when things do slip. Who does this to their customers? Support rep 2: Try the basic trouble shooting information I pasted anyways. Free extended 2yr warranty upgrade for all 2018/Core owners peace of mind…whose with me!!! anyone going through this *after* the warranty period? The force that causes the knocking is caused by torque between the flywheel and drive. Then hit up Wiggle at the link below! I love my Element Bolt, but fear that my days of buying Wahoo products are done. For context, I ride in my garage on concrete, and live in a dry climate. Take A Sneak Peak At The Movies Coming Out This Week (8/12) Scorsese & DiCaprio met with Osage Nation to accurately portray cultural details in upcoming movie If you are not currently experiencing issues with your unit, then there is no need to worry as this issue is affecting less than 5% of our total units sold. My previous Kicr18 and this one were both supposed to be ‘verified’ units shipped direct from Wahoo in the US to Europe. The question for me is why the Core uses a setscrew, which is appropriate design method, vs the Kickr which does not and instead uses an axial bolt with washer? Same thing here. Understood – but just image the amount of hardware, software and different process chains that need to work hand in hand to produce a plane that doesn’t crash. Various forums suggested Loctite 641 or it's stronger form 609. Now they won’t give me a replacement until I ship my defective unit. I’m curious if Wahoo has tracked where these ESD failures are occuring geographically? Was wondering if the recent spike in demand due to shelter-in-place and potential ramp-up in production caused any quality issues. I just killed my kickr core tonight. After reading these comments, will see how long this lasts. A company like this gets one chance to perform service recovery in a warranty situation. Take for example the touchscreens: this is a very well established technology, and still the highest pieces in the Garmin head units line up are far from being exciting in the responsiveness and reliabilty of their touch screens. 32768 is 0x8000 in hex. Actress and singer Vanessa Williams turns 57 this week, Dylan Sprouse Puts Brewing Company Before Acting Career, This is What Enimem’s Daughter Hailie Jade Looks Like Now. Also, I’m curious why people are focusing on the power brick. I don’t want to criticize Wahoo in this case as I’m not invovled in these issues, but a general comment that always comes to my mind when I hear about general issues with cycling stuff (be it a production or design problem with a model of some equipment/device, or a recall, or anything like that) is that cycling goodness has unreasonable costs for what you get, specifically if you compare with other markets where similar capabilities/functionalities/technologies are available at much better prices and with a much higher level of reliability (for instance just think about the price of head units compared with the price of mobile phones). News flash Wahoo…. Does anyone know precisely how to recognize a Kickr Core with the new grounded board? We would like to show you a description here but the site wonât allow us. I checking the website. This should help most people. I don’t have a trainer from wahoo (rather an elemnt) so I can’t speak to the direct topic of this article. I wish they offered an option where you give them your credit card number to ship a replacement unit and only charge you if you don’t send your broken unit back to them. Schedule delivery. In my experience with Wahoo, if you were unfortunate enough (like me) to blunder into one of their defective kickr 18s, Wahoo interprets you to have been an intentional customer of a defective product and treats you accordingly. Loctite Sds. Following-up. My 3rd Core is in a box now and on its way back to Wahoo shortly. Check out these throwbacks. I believe I have diagnosed and fixed this myself. One other small thing I have noticed on my Third Kickr 2018 is that I get audible hum sound from the unit when active. You must hope that the brand will also decide to keep you covered with their service level, but you will in any case need at least to raise a complaint, take action to return the fauly part/unit, and wait for the resolution. That’s it! It’s notable that when Wahoo support sends folks a replacement KICKR, they are very explicit in telling folks not to use the older (non-protected) power supply and instead to use the new power supply. I’ve never experienced this kind of failure. Seems like they have a big quality control issue. I’m not just talking about Wahoo. And additionally: they are replacing units because borders of the screen are getting blueish.. If you are not familiar, don’t try at home. I was also told today that, since last winter, Wahoo has more or less simulated lightning strikes on the Kickr Core and it was confirmed the replacement unit I was shipped did in fact have a grounded board. Had multiple friends go through this issue during the 2018 holiday season and was content to wait and see. What surprises me the most about this story is the fact that something as basic as ESD is causing these issues. Will they be like Garmin and if the issue is a known issue like this they will still do it under warranty? Does that mean that it is the new hw version with this key issue fixed? In fact, I decided to go all in and get the Kickr, the Climb, the Headwind, and the Desk! I wrote two e-mails but no cigar. Doesn’t make noise on a concrete floor. Anecdotally the numbers just aren’t lining up with my experience. Kickr Core unit #3 is on the way to me now. Wahoo responded today that they’re shipping a replacement unit. Compare. Is it restricted to the Core or does it affect the Kickr 18 as well? I tried using Loctite 330 (plus the 7387 activator) for gluing liners together (G10 and micarta). Just a lot of fried boards, clicking and bad bearings. By using this tool, you understand and agree to the following terms and conditions: CONFIDENTIAL AND AS-IS USE AGREEMENT This Permatex® Product Cross-Reference Information is proprietary and provided to the Receiving Party on a CONFIDENTIAL and “AS IS” basis. It is on a rug, on top of a concrete floor. Give us some real numbers. Kickr CORE dead. POSITIVE update – unit #5 has proven reliable, in the exact same location the other 4 failed. Got back on tonight and it doesn’t sense any power or speed. The chance of making a spelling or grammatical mistake approaches 1, when correcting someone else on such an error. So during a spin down it is very evident and when going downhill. Me: Yep, I tried that. Great video! And I’m on a Kickr now, I moved off the Core after failure #3 figuring it was that exact unit (and then had the first Kickr (#4) promptly fail). After 15 to 30 minutes of spinning with a bad connection, drops would be minimal. Whereas some of the ancillary items people have noted seem to be far smaller in scope (such as potential belt overtightening and bearing wear). You’ll take care of me, right Wahoo? I even opened a ticket with Wahoo about the power brick a little over a week ago and they said replacing the brick was not necessary because the problem is due to a chip on the board and only affects less than 5% of units sold. 7. They figured it was ok to ship out faulty units already made in 2019 since it affected 2-3% of customers (this is a low estimate in my opinion). They asked for a video of the Kickr in action which I provided. My apologies. But by and large, the vast majority of people on all these brands don’t have issues. Even the tone and body language in this video shows that they don’t understand. More Views. Just ship them a functional Kickr and all would be well, no? Great information, but more concerned than before. Or do you think they’ll skip a year since it’ll likely likely piss off a lot of people who bought the Gen4. Increases threadlocker strength. Maybe they can be linked from the post. We’ll see how the new one holds up. I just can’t believe they’re being honest in telling me the new ones are fine (they said that the last time and here we are again). To say the trainer industry is perfect would be untrue. Wahoo need a kick up the ****. just got kickr core and for now its working i think… La réponse est peut-être ici ! It has worked just fine with no power or other issues. But, if used correctly with the correct fitting key, will eliminate the root cause of the locking. No compare that to training technology – not easy but surely several orders of magnitude smaller than the challenge of producing a commercial passenger plane. Click above for all the details. WHICH LOCTITE TO USE By Henry Zwolak Many of the questions that we answer at RCGF Aero Products is about the use of Loctite. Here’s What Ofelia From ‘Pan’s Labyrinth’ Looks Like Now! Some reviews are over 60 pages long when printed out, with hundreds of photos! I’m coming from a 3 year old Tacx Vortex (so far so good, but the noise……..). Thank you very much. But at the end of the day, you might just be wondering “What does Ray use when not testing new products?”. And my credit card doubles the warranty of products, so I should be protected for at least two years. I also recreated the static buildup scenario with them, but was not able to cause the trainer to disconnect. Or spelled. I’m going to do one more exchange just because the Kickr apparently doesn’t have the same problem – but come on. All is good with the unit now. The 2018 Kickrs are great when they work, but this issue has been all too common and a huge hassle. It seems that they don’t have a good tolerance on balancing the flywheel. Notify me of followup comments via e-mail. Support says it is transmission interference and not the issue with speed and power that is in Rays article. Given how easily this happened, it feels like it’s only a matter of time until the next one has the same problem. I like the Kickr, but I’m not a guy who needs the bigger flywheel and/or can use cadence to any real benefit. OK so I’m one of the few with bad luck to have had two bad units? The replacement was a newer serial number, again with the improved power block. McMaster-Carr is the complete source for your plant with over 595,000 products. I called support and amazingly enough got a recording that said due to high volume of calls, the support line would no longer accept calls and to submit a help request online! I’ve reached out to Wahoo again tonight, and if I can’t have an honest discussion about this issue, and the chance of it repeating a third time, I will look elsewhere this winter. + i have very poor bluetooth connectin with my android phone… 1,5m avay from the unit I start loosing connection… The phone has to be les than 30cm away so that I get 4bars…. You can find negative experiences everywhere on the internet,…. Loctite PL S40 10 fl. Me: Okay, I contacted the other company but their device works with several non-wahoo devices I have, so it’s probably fine.
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